Terms of Service

Service Policy

This Service Policy governs your use of our website, the purchase of our furniture products, and any related services. Please read this policy carefully before placing an order. By using our services, you agree to be bound by this Policy.

1. Scope of Application

This Policy applies to all activities conducted through our official website, including browsing, registration, ordering, and after-sales services. It forms a binding agreement between you (the customer) and us (the company).

2. User Accounts

You may choose to create an account to manage orders, track deliveries, and access enhanced services. You are responsible for maintaining the security of your account and ensuring all information provided is accurate and current. While we will assist in correcting inaccuracies where possible, we are not liable for indirect losses resulting from incorrect account details.

3. Products, Inventory, and Pricing

We strive to ensure that all product information displayed on our website is accurate, up-to-date, and clear:

• Inventory is updated in real time.
• All prices are final and inclusive of applicable customs duties, VAT, and statutory fees. No additional charges will be added at checkout.
• Product images are for illustrative purposes; minor variations may occur due to lighting or display settings.

4. Orders and Payment

Before confirming an order, a complete summary will be displayed, including product details, quantity, price, and currency.

• Payments are accepted in the currencies listed on the website.
• Orders are confirmed once payment is successfully processed.
• For further information on payment security, methods, and related terms, please refer to our Payment Terms.

5. Shipping Policy

We offer delivery within designated shipping regions. Shipping fees, cut-off times, dispatch schedules, and estimated delivery times are shown at checkout.

• Orders confirmed before the daily cut-off are processed promptly.
• Delivery times may vary depending on destination and courier service.
• For full details on shipping areas, fees, and timelines, see our Shipping Policy.

6. Order Cancellation

Orders may be cancelled within the specified cancellation period.

• Orders beyond this period or already in dispatch cannot be cancelled directly but may be returned in accordance with our Return & Exchange Policy.
• Cancellation requests must be submitted via customer service. Eligible cancellations will be refunded upon confirmation.

7. Returns Exchanges

We provide returns and exchanges for eligible orders:

• Requests must be submitted within the designated timeframe and follow the approved process.
• For returns without a specific reason, customers bear the shipping costs.
• Returns resulting from product quality issues are covered by us.
• For full details, see our Return Exchange Policy.

8. Refunds

Refunds are issued to the original payment method and are generally processed within 3–7 business days, depending on your bank or payment provider. For detailed refund conditions and procedures, see our Refund Policy.

9. Disputes and Governing Law

This Policy is governed by the laws of the United Kingdom. In the event of a dispute, both parties should first seek an amicable resolution.

• We comply with UK GDPR and other applicable laws.
• This Policy may be updated from time to time; material changes will be communicated via our website.

10. Privacy and Data Protection

Your privacy is important to us. All data collection and processing comply with applicable data protection laws, including GDPR. For more details, see our Privacy Policy.

11. Intellectual Property

All content on our website, including text, images, designs, logos, and trademarks, is protected under intellectual property law. Any unauthorised use, reproduction, or distribution is prohibited.

12. Limitation of Liability

We make reasonable efforts to provide accurate services.

• However, we are not liable for indirect or consequential losses caused by logistics providers, third-party services, or events beyond our control.
• This limitation does not affect your statutory consumer rights.

13. Amendments

We may update this Policy as required by law, business needs, or service improvements.

• Updated policies are published on our website and take effect from the date of publication.
• Continued use of our services constitutes acceptance of the updated Policy.

14. Contact Information

For enquiries regarding this Service Policy or our services:

• Customer Support Email: hello@woodmira.com
• Customer Support Phone: +1(934)206-5557
• Online Service Hours: Monday to Friday  09:00 – 12:00 and 14:00 – 18:00 (UK Time)
• Address:422 NELDA ST,KINGSVILLE,TX,78363,US