1. Delivery Area
We provide delivery services throughout the United Kingdom, including most locations in England, Scotland, Wales, and Northern Ireland.
At this time, we do not offer delivery outside the United Kingdom.
Certain remote or hard-to-reach locations may be subject to extended delivery times; customers will be notified in advance where applicable.
2. Fees
The total order price includes both the product cost and applicable shipping fees.
Product prices include all relevant duties and UK Value Added Tax (VAT 20%), with no hidden charges.
Standard shipping fees:
Orders £0.01–£65.99: £9.99
Orders £66 or above: Free shipping
All fees are displayed clearly at checkout before you confirm your order.
3. Order Processing Time
Cut-off times:
Orders placed during business hours (CET 08:00–18:00) before 18:00 will begin processing the same day.
Orders placed after 18:00 or on non-working days will be processed on the next working day.
Preparation time: Typically 1–3 business days, covering order verification, product inspection, packaging, and preparation of shipping documentation.
Delivery time: Standard UK delivery usually takes 6–10 business days, depending on location and carrier.
4. Carriers
We use trusted carriers such as DHL, UPS, and FedEx to ensure safe and reliable delivery.
Tracking information will be provided once the order is dispatched.
We reserve the right to change carriers to ensure timely delivery.
5. Order Tracking
After placing your order, you will receive a confirmation email with:
Order number
Payment invoice
Carrier details
You can track your order on our website via the “Order Tracking” page by entering your order number and email address or telephone number.
6. Delivery and Receipt
Upon delivery, please:
Inspect the packaging for any visible damage.
Photograph and retain the packaging if there is damage or missing items, as this will assist with any after-sales claims.
Report any issues promptly, even if discovered after signing for the delivery.
7. Liability
We will assist with claims related to product damage or loss during transit, within reasonable limits, and limited to the actual order value.
Requests to modify or cancel a delivery must be submitted before the order is dispatched.
Please ensure the delivery address is complete and accurate. We will assist with delivery issues caused by incorrect addresses, but cannot assume additional liability.
While we strive for timely delivery, we are not liable for indirect losses resulting from transport delays due to logistics, weather, or other uncontrollable factors.
8. Contact Information
For enquiries regarding this Service Policy or our services:
Customer Support Email: hello@woodmira.com
Customer Support Phone: +1(934)206-5557
Online Service Hours: Monday to Friday 09:00 – 12:00 and 14:00 – 18:00 (UK Time)
Address:422 NELDA ST,KINGSVILLE,TX,78363,US
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