1. Refund Eligibility
We are committed to ensuring clarity and fairness in all customer interactions. Refunds may be issued under the following conditions:
Approved Order Cancellation
You may withdraw your order before dispatch. Once your cancellation request is reviewed and approved in accordance with this policy, you will be eligible for a refund.
Approved Return and Refund Request
If you receive goods and wish to return them, please submit a request. Provided the return request is approved following our inspection criteria and this policy’s terms, a refund will be issued in line with the conditions set out below.
We endeavour to respect consumer rights as outlined in applicable UK consumer laws, including statutory cooling-off periods where relevant.
2. Refund Method
Refunds will be made using the same payment method used at the time of purchase (for example, Visa or MasterCard). Our standard expectation is that the refunded amount should be credited to your account within 3–7 working days of approval. Processing times can vary depending on the policies of the financial institution involved. If you have not received your refund after this period, please contact us for assistance.
We strive for transparent and respectful communication throughout the process, consistent with professional standards of clarity and responsiveness.
3. Handling Refund Discrepancies
In some cases, a refund may not be processed as expected due to:
Banking or intermediary delays;
Incorrect or outdated payment details;
Administrative or verification checks.
Should you encounter any issues, please provide your order number and relevant documentation when contacting our customer support team so that we can resolve your case promptly and fairly.
4. Liability and Professional Standards
While we make every effort to process refunds in a timely and accurate manner, certain factors such as banking procedures or technical constraints may be beyond our control. In such instances, we accept responsibility for undertaking reasonable steps to assist you, but cannot be held liable for delays caused by third parties.
We aim to conduct all interactions with integrity, honesty and transparency, maintaining a fair and respectful relationship with our customers in line with recognised best practice in consumer engagement.
5. Contact Us
If you have any questions regarding refunds or require assistance:
Customer Support Email: hello@woodmira.com
Customer Support Phone: +1(934)206-5557
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