1. Information We Collect
When you interact with our website or purchase our furniture products, we may collect the following categories of information:
Personal Information: Name, email address, phone number, billing and delivery addresses.
Order and Transaction Information: Purchased items, order numbers, payment methods, and transaction records.
Account Information: If you create an account on our website, we collect your login credentials and preferences.
Technical Information: IP address, browser type, device information, and access logs.
Communication Records: Emails, telephone calls, or enquiries submitted through our website.
All information is collected in accordance with applicable UK and EU data protection regulations, including GDPR.
2. How We Use Your Information
We process your personal information only for legitimate and lawful purposes, including:
Processing and fulfilling your orders, including delivery, returns, exchanges, and refunds;
Providing responsive customer support and addressing your enquiries;
Improving our website, products, and services;
Conducting internal record keeping, data analysis, and business administration;
Sending essential communications about your orders or services as required by law.
We do not use your personal information for unsolicited marketing without your consent.
3. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only under the following circumstances:
With logistics providers, payment processors, or technical service providers where necessary to fulfil your order or provide services;
Where disclosure is required by law, court order, or a regulatory authority;
To protect our legal rights, prevent fraud, or ensure the security of our website.
All third-party partners are required to process your information in compliance with data protection laws.
4. Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, or alteration. Your data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
5. Your Rights
Under UK data protection law, including GDPR, you have the following rights:
Access: Request a copy of the personal information we hold about you;
Correction: Request rectification of inaccurate or incomplete data;
Deletion: Request the erasure of your personal information, subject to legal limitations;
Restriction or Objection: Restrict or object to processing of your personal data;
Data Portability: Request your data in a structured, commonly used format for transfer to another service provider.
To exercise any of these rights, please contact us using the details below.
6. Cookies
Our website may use cookies and similar technologies to enhance functionality and improve user experience. You can manage or disable cookies through your browser settings, but some website features may not function correctly if cookies are disabled.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
We aim to respond to all enquiries promptly and transparently in line with UK data protection standards.
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